Report: Amazon and startup Xealth working on program to deliver medical supplies to patients

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Logos courtesy of the respective companies. Graphic by Herbie D.

The news primarily happened last month…

The attached article referring to a CNBC report goes into some detail about how this deal is structured and from Amazon’s viewpoint, allows for better integration with their recently announced Pillpack acquisition to achieve their pharmacy dominance footprint, leaving CVS/Aetna, Walgreens, Walmart, and others in their wake. It is only a matter of time before Amazon formally acquires Xealth because most of the pieces would be in place to make a multi-Billion dollar business bet that Amazon is noted for. Plus there are natural ties to Amazon through their partnerships.

Amazon and Seattle startup Xealth are working on a pilot program that will let doctors ‘prescribe’ items for delivery to patients’ homes, CNBC reports. The report comes just weeks after Amazon…

Source: Report: Amazon and startup Xealth working on program to deliver medical supplies to patients

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Amazon Rekognition Achieves HIPAA Eligibility | Amazon Web Services

This is quite the breakthrough. Now some advanced services can be developed that will satisfy HIPAA requirements, which will allow better patient outcomes and secure effective data.

 

Amazon Rekognition is a deep learning-based computer vision service that makes it easy to add image and video analysis to your applications…See more here.

HIPAA and Amazon Web Services

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The Amazon Polly service that is offered on AWS converts text to speech among other things can now be incorporated in services that must have HIPAA compliance. This can open up new avenues to actually serve medical customers in a way that may be appealing to the end user, and ultimately cost-effective. This would especially be a service that a startup can develop and reach the Medicare/Medicaid/VA market; one that will cover most everyone though not right away.

via Amazon Polly Achieves HIPAA Eligibility

Why Amazon’s hardware is just a vessel for their real product

Why Amazon’s hardware is just a vessel for their real product

I am intrigued by the Alexa service. It competes with Cortana from Microsoft, Siri from Apple, Assistant from Google, and even Bixby from Samsung, but is so far ahead of them right now. Akin to Amazon Web Services in relation to Azure, Google Cloud, and the rest.

As in the cloud game where Azure is a real player and Google currently distant, expect Google to catch up in AI. They have so many advantages that can overcome not being a first mover.

  1. The company has access to massive buckets of contextual search data.
  2. The Google developer community is robust.
  3. Google has made investments in AI companies that will drive the development of Google Assistant.

(Beaver, 2017)

The Amazon Echo is an incredible product, but what makes it so great? Could its core competency be relocated to more practical vessels?

Source: Why Amazon’s hardware is just a vessel for their real product

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The secret to getting Amazon’s best customer service

This is an older story, but relatively new to me. I do use some of the methods mentioned in the piece, especially the Chat service. However, at the end of the day, if you aren’t Prime, you don’t really matter. This is unfortunate, but that is what it is.

Amazon customer service can be responsive and prompt. But not always useful. Unless you know what to buy, and how to use it.

Source: The secret to getting Amazon’s best customer service – GeekWire