Microsoft study: Teens are better than adults at finding help with online issues | Microsoft on the Issues

Microsoft study: Teens are better than adults at finding help with online issues | Microsoft on the Issues

It’s World Kindness Day – and we’re calling on teens across the globe to assist adults with online issues. That’s because, according to our latest research conducted in 25 countries, teens are considerably better than adults at tracking down useful resources to help resolve digital difficulties…

Confidence in facing online risks

While two-thirds of teens say they know where to find help with online risks, their self-assuredness in managing online risk exposure is slightly lower than that of adults. Just under half of the teens surveyed (48%) said they were confident in handling online risks versus just over half of the adults (52%). To help build those confidence levels, check out our resources guide, which offers primary and secondary sources for all 21 risks covered in our survey. Additional information about a wide  range of online activities and potential risks and harm can be found on the resources page of our website

Chart showing online safety

Microsoft’s Digital Civility Challenge

We’re making this preliminary research available on World Kindness Day to again call attention to Microsoft’s Digital Civility Challenge – four basic tenets for life online to encourage kinder, more empathetic and more respectful interactions. We’d never want to thwart debate, discussion or the free flow of ideas; it’s just important that those interactions take place free of name-calling and abuse. Specifically, we’re encouraging people to:

  • Live the “Golden Rule” and treat others as you would like to be treated by leading with empathy, compassion and kindness, and affording everyone respect and dignity both online and off.
  • Respect differences by honoring diverse opinions and perspectives and, when disagreements surface, engage thoughtfully by avoiding name-calling and abusive
  • Pause before replying to comments or posts you disagree with and refrain from posting or sending anything that could hurt someone, damage a reputation or threaten someone’s safety.
  • Stand up for yourself and others if it’s safe and prudent to do so; report illegal and abusive content and behavior, and preserve evidence.

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